We’re pleased to inform you of an update to our DBS process designed to better support applicants who do not hold a passport.
What’s New?
We’ve introduced a new service pack option to enable a face-to-face identity verification process via your agents.
How It Works
- Create a Team within your portal
- Allocate the “Agent Only DBS Checks” service pack to that team
- Assign agents to the team
Once set up, agents will no longer need to send an invite. Instead, they can:
- Select the relevant wallet within the app
- The app will guide the agent through the documentation required
- Complete the DBS check face-to-face with the applicant
What Stays the Same
- The remainder of the DBS process is unchanged
- Certificates will be produced and made available in your portal as usual, allowing you to review and confirm ID
This enhancement provides greater flexibility and helps streamline checks for applicants without a passport to use as their main ID.
If you have any questions or need assistance with setup, please contact us at [email protected] and we’ll be happy to help.
